To check on the status of an order, sign into your account using the email address and password you used during checkout.
Once you’re signed in, kindly click “User” icon at the top right corner and go to “My Orders” from the menu.
If you are unable to track your order here, please email your tracking number to us, we shall check the order status for you.
Please contact us at 03-5124 9312 / 03-5121 1170 / 03-5121 7466 as soon as possible with your order number.
There is a human behind each response! Please allow up to 3 business days for us to get back to you.
However, we apologize that it would be impossible for any order cancellation once the item is dispatched out.
We only allow refund if products are defective or damaged. If you need to exchange it for the same time, kindly send us an email at info@midorie-malaysia.com with the item image and details. Please allow up to 3 working days for us to response and assist you.
Once the payment is confirmed, items will usually be dispatched within 3 business days.
Please note that there may be some delays in shipment especially during holiday periods.
Orders will be dispatched every Monday to Friday (Malaysia Time), not on weekends or public holidays.
Delivery fees are charged per order and based on delivery address, regardless of the amount or quantity of plants purchased. Delivery fees are charged at RM 8 for Klang Valley area. We provide FREE delivery for purchases of more than RM150 in a single order/receipt through our online store (Klang Valley only).
Yes; plants or other items for self-collection can be picked up within 3 working days upon receiving payment through online store. Delivery fees will not be charged for self-collection items.
Self-Collection Location:
Lot 15809 /1233-S1 , Jalan Batu Bata,
Off Jalan Bukit Kemuning, Seksyen 35,
40460, Shah Alam, Selangor.
If you are looking for PCI Gas the retail stores, please click ‘Here‘.
Unfortunately, Cash of Delivery (COD) is not available for orders placed through online store at the moment.
We offer delivery for Malaysia.
Please inspect your package when you accept the delivery.
If your order arrived damaged, kindly share the photo to 03-5124 9312 / 03-5121 1170 / 03-5121 7466 along with the order number within 48 hours of receiving the item.
Once we confirm the issue, we will happily replace your order and bear the shipping fee of replacing the item.
However, PCI Gas shall not be liable for the next shipping cost of any returning goods due to false information provided or receiver’s denial of receiving goods due to the exceed of delivery time frame by the couriers.
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